Your 24/7 Wellbeing Companion
For your good days, bad ones, and everything in between
With Intellect, you have convenient access to effective mental health care, from self-guided tools and assessments to on-demand 1-to-1 coaching and clinical support.
Get started by downloading the Intellect app, then:
1. Select “I’m new here” then “With your organisation“
2. Enter the access code: “CODE” / Select “Join via SSO”
3. Sign up with your work email address
Thrive in life and overcome whatever comes your way
Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:
81% of employees reported improved ability to regulate their emotions
93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation
76% of employees reported increased ability for coping with challenges
Find the right care for you
Self-care tools
Feel better with rescue sessions, build skills with learning paths, and discover yourself through assessments and journals
1-to-1 coaching
Connect with certified coaches and counsellors who speak your language to support you in your goals
24/7 helpline
Get immediate support and
access clinical providers for
higher touch care
Get culturally relevant care, confidentially
You deserve to work with someone who gets you. With Intellect, you’ll be able to choose from an extensive network of local providers accessible in 100+ countries and available in 120+ languages.
Plus, with a privacy-first platform, rest assured you can seek care in a safe, confidential space. Intellect will never disclose personal information to your employer.
Explore Intellect
FAQ
For our full list of FAQs, please refer to our Help Centre.
Introducing Intellect
What is Intellect?
Intellect is a mental health benefits company with a mission to make employee wellbeing support accessible, relatable, and stigma-free for workforces and individuals, from everyday support to clinical intervention.
Our research-backed solution fits every employee on any device, from app, desktop, helpline phone call and in-person. We do this by marrying technology with a human touch, delivering culturally-sensitive care with certified coaches, counsellors, and psychologists on the ground across 100+ countries globally.
In moments of need, employees can also find an outlet for effective, in-the-moment care with experienced EAP helpline responders and confirm a timely appointment.
What services are included with Intellect?
We created an easy and effective mental health journey experience for everyone and anyone. With Intellect, you can access all these features in just one platform:
- Self-guided tools, including Learning Paths, Rescue Sessions, Guided Journaling, Guided Meditations, and more
- 1-to-1 Coaching sessions with certified coaches and counsellors
- 1-to-1 Clinical Support with professional Clinical Psychologists and counsellors
- 24/7 Crisis Helpline for immediate support
- Holistic support across physical, nutritional, financial, and/ or access to a legal resource library
*Refer to App Navigation Guide for more details on how to access these features.
How can I get access to Intellect Web or how can I log in to an existing account on Intellect Web?
For new users:
- Visit app.intellect.co
- Sign up using your work email address
- Use your organisation’s unique access code* or continue logging in via SSO as prompted
*Unsure of your access code? Reach out to your HR or email support@intellect.co
Already an Intellect user?
- Visit app.intellect.co
- Enter the email address associated with your Intellect account
- Sign in using your password or via SSO as prompted
If you are unable to login using your password, please try to troubleshoot the issue by following the methods below:
- Type in your email address and password MANUALLY rather than auto-fill
- Ensure that the email address and password are typed in correctly (case sensitive)
- If you’re still unable to log in, you may click on the Forgot password? option.
How can I get access to Intellect App or how can I log in to an existing account on Intellect App?
For new users joining with organisation access code (i.e., your organisation has provided you with a unique access code):
- Download the Intellect app
- Select “I’m new here” then “With your company“
- Enter your organisation’s unique access code*, then tap “Continue”
- Select your language and sign up using your work email address
*Unsure of your access code? Reach out to your HR or email support@intellect.co
For new users joining via SSO:
- Download the Intellect app
- Select “I’m new here” then “With your company“
- Select “Join via SSO”
- Sign up with your work email address
Already an Intellect user?
- Using your mobile phone, install the Intellect app
- Select “I already have an account”
- Select “Continue with Email”
- Enter the email address and password associated with your Intellect account. (If you have SSO login enabled, you can tap “Continue” without entering your password. You will be prompted to continue logging in via SSO.)
If you are unable to login using your password, please try to troubleshoot the issue by following the methods below:
- Type in your email address and password MANUALLY rather than auto-fill
- Ensure that the email address and password are typed in correctly (case sensitive)
- If you’re still unable to log in, you may click on the Forgot password? option.
How can I reach out to Intellect?
You can email us directly at support@intellect.co.
Alternatively, you can write in to us through the Intellect app, under “Report a problem” in Settings your Profile tab.
Self-Guided Tools
What are self-guided tools?
Self-guided tools are bite-sized 3 to 5-minute insightful resources designed to help you develop skills to deal with everyday challenges, understand and better manage emotions, and enhance your overall quality of life through introspection and reflection.
These resources offer tips for a wide range of topics, such as improving sleep, reducing anxious thoughts, practising mindfulness, building healthier habits, and many more.
Behavioural Health Coaching
What is coaching?
Coaching at Intellect comprises 30 or 60-minute sessions with International Coaching Federation (ICF)-certified Coaches, Counsellors, and Psychologists, to help you better manage emotions and challenges, and work on personal and professional growth. Your Coach will use future-focused conversations and work with you to identify and set goals, find direction, and hold you accountable for growth.
Imagine having a guide who’s there to help you grow and succeed, both at work and in life. That’s what coaching is all about. It’s a special kind of support that helps you figure out where you want to go, the motivations behind it, how to get there, and how to overcome possible obstacles through a structured plan designed by you – and for you.
What can I use coaching for?
Whether you are looking to better manage stress or emotions, upgrade your career, or simply get support from someone as you navigate life, a personalised coaching experience can bring you one step closer to achieving your desired change and improving your wellbeing.
Here are some areas you can use coaching for:
✔︎ Health and lifestyle ✔︎ Productivity and time management
✔︎ Setting boundaries ✔︎ Relationships and conflicts
✔︎ Work or personal stress ✔︎ Leadership coaching
✔︎ Breaking or making habits ✔︎ Discovering purpose
How can I book a session?
You can book a session through the Care Tab on the Intellect app or the Home page on the web.
Clinical Support
What is Clinical Support?
Clinical Support at Intellect, also known as therapy and counselling, comprises sessions up to 60 minutes with Clinical Psychologists & Counsellors who provide culturally-sensitive treatment on deeper-rooted challenges, alleviate feelings of distress, and resolve crises.
Your sessions are a safe space to understand the situation(s) you’re in, identify triggers, build coping skills, and achieve acceptance of a diverse range of emotions.
Here are some areas where you can get clinical support on:
✔︎ Chronic depression ✔︎ Grief and bereavement
✔︎ Anxiety issues ✔︎ Addictive behaviours
✔︎ Eating disorders ✔︎ Trauma-related
*Psychologists are not able to prescribe medication, nor provide medical leave certs.
How can I access Clinical Support?
You can access Clinical Support, either by referral from your Coach, or if you would like to connect with a Clinical Provider directly.
In-person sessions are only available to select organisations at select locations. Users who have in-person sessions available will be able to view the option on the Intellect platform when booking a session.
Crisis Helpline
What is Crisis Helpline?
A dedicated helpline where individuals in need can seek immediate in the moment support and assistance. Trained professionals within the Crisis Helpline team offer empathetic listening, crisis intervention, and referrals to appropriate resources or services. They provide real-time support to individuals experiencing various crises, including mental health emergencies, work-related issues, family support, suicidal ideation, and other distressing circumstances.
How can I access the Crisis Helpline?
You have two options to directly access the Crisis Helpline number on the Intellect app itself in the Care Tab or the Profile Tab.
On Web, click on Local Helpline on the home page.
Holistic Support
What are Holistic sessions?
Holistic sessions include virtual sessions and unlimited text-based messaging with a physical, nutritional, financial coach, and/ or access to our legal resource library to discuss your needs related to these wellness topics. For the time being, holistic sessions are only available in English.
What do Holistic coaches offer?
Physical Coach
A physical coach is an expert in the matter of enhancing your physical health and fitness via training and exercise. They do this by providing guidance on training frequency, intensity and practising good movement patterns and techniques when exercising.
Nutritional Coach
A nutritional coach can help you manage your health by eating better. They can help manage specific health concerns such as weight loss, diabetes, elevated lipids, high blood pressure, gastrointestinal disorders, food allergies, and eating concerns/ disorders along with meal planning.
Financial Coach
A financial coach can help you in enhancing your financial wellness. They can help by checking your financial health analysis, improve in better managing your finances so you can save money, grow, and protect it.
Legal Resource Library
The legal resource library is designed to offer self-guided resources that cover common legal topics to empower employees to navigate their concerns independently. While these resources offer valuable information, they may not substitute for personalised legal advice.
Areas you may find in the library:
- Consumer Law
- Property Law
- Other Civil Litigation
Note: This does not include legal reviews, representation, or legal aid. Any follow-up research or legal analysis either before or after the session is also not included.
How can I access Holistic consultations?
You can access it through the Intellect app or web. For support from your coach, text your them at any time or request for them to book a video call session.
Credits
When are credits consumed?
- When you book and complete a session with your provider; or
- If you cancel less than twenty-four (24) hours prior to the scheduled session; or
- If you miss a session (both virtual and in-person) without cancelling at least twenty-four (24) hours prior to the scheduled session.
Matching and chatting with your coach or counsellor does not consume credits. Refer to Intellect’s Cancellation Policy for more details.
How can I check how many credits are remaining?
Credits will be shown on your profile on the Intellect app and web. Once the allocated credits have been fully utilised, you can request more credits via the app or by reaching out to support@intellect.co.
Dependents Access
Who is an eligible dependent?
A dependent is defined as any person that is the individual’s: legally married or registered civil partners’; or biological or legally adopted children or grandchildren or ward under the age of 18 years old; or biological or legally adopted parents or grandparents.
A dependent is considered a minor if he/ she is a child. A child is defined as any natural or legally adopted child of a parent or legal guardian that is a human being below the age of eighteen (18) years unless under the law applicable to the child, majority is attained earlier.
How can my dependents access Intellect’s services?
You can invite your dependents to have full premium access to Intellect directly through your account. After they have been added, they will then receive an email with a registration link to create a personal account and enjoy the premium services. Please check with your respective HR if dependents access is available for your organisation.
Post-Employment Support
What is post-employment support?
Post-employment care aims to ensure a seamless continuation of coaching and emotional wellbeing support, regardless of your next steps. This encompasses general employment termination, retirement, and involuntary termination. Below are some topics that are covered:
- Emotional support
- Perspective change
- Positive psychology
- Financial coaching
- Resume writing*
- Career guidance
- Career evaluation
- Interview preparation
- Developing networks
- Job search skills and targeting the job market
*Please note that our ICF coaches can identify gaps and enhance the presentation of their resume but are not qualified resume writers.
Do note that post-employment support is only available for select organisations.
What services are included in post-employment support?
Employees will have access to the following Intellect services after their termination date:
- Full premium access to self-care features
- Coaching sessions
- Crisis helpline access
Privacy & Confidentiality
How does Intellect approach data privacy?
Data privacy and security are our utmost priority. As such, we employ rigorous measures that meet the privacy regulatories (e.g. PDPA, HIPAA, GDPR) to ensure that all user data is protected, kept confidential, and never misused.
Our Zero-Knowledge Encryption policy keeps your text-based entries completely private. No one else can access that – not us, nor your employer.
All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.
What data do we store?
The types of data collected include your registration information, participation in sessions, and user engagement data – which are never shared with your employer.
To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.
*Please refer to our Privacy Policy for details.